How
do you communicate coaching to an employee who does not accept negative
feedback? What is the best way to challenge a senior leader's obsolete
business approach while sharing an innovative and effective way to
conduct business? What is the best way to resolve personality conflicts
in the office?
While
various work situations can create a strain on your organizational
freelance opportunities, it is important to leverage the value of
effective business communication skills. A wise human resource manager
once told me to remember the value of good communication skills. If
there is a lingering issue, assess the situation and determine the best
path to resolution. Then communicate and implement ways to solve the
problem.
If
there is another party involved, make an effort to have an honest and
non-blaming dialogue with the other person with the goal of mutual
resolution. This may sound like a mystical unicorn, but it does not
hinder your professional effort to make an attempt to solve the problem
at hand. Even if the issue is a simple personality conflict, consider
using an unbiased mediator who can balance the conversation between you
and the other person or persons.
Moreover,
ramp up your active listening skills by ensuring you are fully engaged
in the communication process. Try not to multitask when someone is
communicating with you. Your ability to leverage solid business
communications skills in the office are based on your ability to focus
what you need to communicate. Here a few tips:
- Respect the other person's opinion
- Ask clarifying questions
- Answer clearly and concisely
- Listen
- Provide sources to support your data
- Build consensus through small group coordination
- Reduce the complexity of your message so it is readily understandable
- Develop a back up plan
- Avoid distractions
- Provide feedback
- Be willing to receive feedback (the good, the bad and something in between)
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