Conflict at work happens whether you expect it or not. There are issues that may arise with co-workers, subordinates and managers because of perceived incompatible goals. While you may consider responding in at the same level of anger and frustration that you may receive negative communications, it is important to take a breath and practice managing your conflict effectively. Here a few quick tips to manage conflict:
- Identify if the issue is real or perceived as a real issue
- Determine if the angry message is directed at you or if you are target of someone else's anger
- This will help you decide the appropriate response necessary to remove the issue from your primary concerns.
- Silence is OK
- Delay your response until you check your facts carefully
- Assess if the issue is factually about an area you may need to improve personally
- Leverage your internal Locus of Control to not respond negatively
- Do not send angry or angry toned emails back and forth to resolve disagreements. It will never end and it is a waste of time
- Seek clarity on the matter during a non confrontational discussion with the other person
- Let the issue go when you leave the office at the end of the day
- No need to take work baggage home and let it bother you all evening
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